Customer Service

Frequently asked questions

How long is the delivery time?

Estimated delivery time is 2–4 days, excluding holidays. This timeframe is an estimate and may vary depending on the carrier. Contact us with your order number if you have any questions about your delivery.

How much is the shipping?

Standard shipping within Sweden costs SEK 49. Free standard shipping is available on orders of SEK 499 or more. Please check the shipping option and the final cost at checkout before paying.

How do I track my order?

Open the link to the order status in your order confirmation. Once tracking information has been added, you can follow the shipment there. If you are missing the link or tracking information, contact us with your order number.

Can I change or cancel my order?

Contact us as soon as possible with your order number and what you would like to change. We will check what is possible based on the status of the order. An order that has already been shipped may be difficult to change.

What payment methods do you offer?

The payment methods available for your order are displayed at checkout before you pay. Availability may depend on your device and payment provider.

How do I make a return?

Clearly inform us that you wish to cancel the purchase within 14 days of receiving the item. Then send it back within 14 days of your notification. Read Returns & Complaints for the full procedure.

Can I return an opened product?

The right of withdrawal does not apply to products with a broken seal that cannot be returned for health or hygiene reasons. This does not affect your right to complain about a defective item.

When will I receive my refund?

If you change your mind, we will refund you without undue delay, no later than 14 days after receiving your notice of withdrawal. We must wait to receive the goods or proof that they have been sent back, whichever occurs first. The refund will be made using the same payment method, unless you expressly agree to another method at no additional cost.

What should I do if a product is damaged or incorrect?

Contact hello@yeoshin.se with the order number, a description, and preferably photos of the defect and the packaging. This also applies to leaks and incorrect items. Contact us even if you cannot take a photo.

Are your products authentic?

Do you have questions about the origin of a particular product? Contact us with the product name and, if you have already placed an order, your order number, and we will help you check the information.

Where can I find the list of ingredients?

See the product packaging and ingredient information on the product page. Always check the list on your specific packaging, as formulations may change. If any information is missing, contact us with the product name.

How do I choose products for my skin type?

Start with what your skin needs and explore By skin type or our Skincare routines. Read the product description, ingredients, and directions for use. No product suits everyone; keep it simple and introduce one new product at a time.

Delivery & shipping

Delivery within Sweden

We deliver to Sweden. Standard shipping costs SEK 49, and standard shipping is free on orders from SEK 499. Select a shipping option at checkout and check the final shipping cost before completing your purchase.

Order processing and transport

Order processing is the time we need to prepare and hand over your order. The transport time begins once the carrier has received the package. Together, they make up the total delivery time.

The estimated delivery time is 2–4 days, excluding holidays. This time is an estimate and may vary depending on the carrier.

Track your package

Via the order status link in the order confirmation, you can view updates and tracking information when they become available. If you are missing the tracking link, we are here to help.

Delayed or missing delivery

Check the order status, tracking, and delivery address. If the package is delayed or shown as delivered but has not arrived, contact us with your order number and a brief description. You can contact us as the seller for assistance with the delivery.

Returns & Complaints

Right of withdrawal: when you change your mind

When shopping online, you as a consumer normally have the right to withdraw from the purchase without stating a reason. Notify us within 14 days of receiving the goods. If several items in the same order are delivered separately, the time period starts from the date you receive the last item.

Send a clear notice of withdrawal to hello@yeoshin.se. Please include your name, order number, and which items the notice applies to so that we can identify the purchase. You can also use the Swedish Consumer Agency's withdrawal form; this is not a requirement.
Send the return to the address below. Contact us if you need practical return instructions. The right to withdraw from the purchase does not require us to first approve your notice.
Send the item back without undue delay and no later than 14 days after notifying us. Pack it carefully and keep your proof of postage.

Return shipping

If you withdraw from the purchase, return shipping via a pick-up point costs SEK 49. You only pay the fee if you were informed about it before the purchase. If such information was missing, we will cover the return shipping. Returns due to a complaint for which we are responsible should not incur any shipping costs for you.

Refund

We will issue a refund without undue delay, no later than 14 days from the day we received your notice of withdrawal. We may wait until we have received the item back or you have shown that it has been sent back, whichever happens first. This exception does not apply if we are to collect the item.

The refund will be made using the same payment method as the purchase, unless you expressly agree to another method at no extra cost. If you withdraw from the entire order, the cost of our cheapest standard delivery will also be refunded. An additional amount that you chose to pay for a more expensive delivery method does not need to be refunded.

If you have handled the item more than is necessary to establish its characteristics or functionality, a deduction for depreciation may apply, provided that you have received the information about the right of withdrawal required by law.

Opened box or broken hygiene seal?

An opened shipping box is not the same as a broken product seal. The right of withdrawal may be excluded for a sealed product that, after the seal has been broken, is no longer suitable to be returned for health or hygiene reasons, if you broke the seal after delivery. This exception therefore does not automatically apply to all opened packaging.